Refund policy
Return & Refund Policy for INDIEVS
Effective Date: 21 March 2026
At INDIEVS, we strive to ensure customer satisfaction. If you are not completely satisfied, please review our policy below.
Important Note: For your security and ours, we strongly recommend making an unboxing video without any cuts or edits upon receiving the package.
1. Returns: You can request a return within 3 days of receiving your order. The item must be unused, unworn, and in its original packaging with all tags intact.
2. Non-Returnable Items: Items marked as "Final Sale" or personal care products are not eligible for return. Also, products damaged by the customer or used items will not be accepted for return.
3. Refunds: Once we receive and inspect the returned item, we will notify you. If approved, your refund will be processed within 5–7 business days to your original payment method.
4. Exchanges: Exchanges are allowed only for defective or damaged items
5. Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping method, as we cannot guarantee that we will receive your returned item.
6. Damaged or Wrong Items: If you receive a damaged or incorrect product, contact us within 48 hours of delivery with photos and the mandatory unboxing video.
7. Quality Assurance: At INDIEVS, we perform rigorous internal video-scanning of every product before dispatch to ensure quality and prevent tampering.
Contact Us:
- Phone: +91 94578 90405
- Email: info@indievs.com
By purchasing from INDIEVS, you agree to this Return & Refund Policy.